Shipping
Domestic Shipping
Please allow up to 7 working days for UK mainland, Islands, Scottish Highlands and Northern Ireland.
We are sorry to advise that we are unable to process orders to a P.O Box address.
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our couriers will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note Feel Good Promotions Ltd cannot be held responsible for any loss or damage to these goods.
If we are unable to meet the estimated delivery date because of an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks) we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave to us. The Products will be your responsibility from completion of delivery.
International Shipping
Unfortunately, we do not deliver to addresses or accept orders from consumers whose address is outside the UK.
We are sorry to advise that we are unable to process orders to a P.O Box address.
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our couriers will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note Feel Good Promotions Ltd cannot be held responsible for any loss or damage to these goods.
If we are unable to meet the estimated delivery date because of an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks) we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave to us. The Products will be your responsibility from completion of delivery.
Returns
Return Cost
Returns are subject to a return fee of £8.oo which includes, shipping, handling and admin charges.
14 Days to Return
You are able to cancel your order for a full automatic refund up until the order has reached the warehouse, which will show in your order history as "In Warehouse Status". If you decide you would like to cancel your order after your order has reached the warehouse then you will have to follow our Refunds & Returns Procedure to get a full refund.
If the Products you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please email our returns department using the procedures outlined in our Refunds & Returns Procedure .
If you have changed your mind and are unable to cancel your order, you will be required to arrange and pay for the return of the items to us, unopened and in their original packaging. Please ensure you obtain a Proof of Postage when you return the Products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the Products, in the unlikely event that we do not receive the returned parcel.
We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which we received the returned Products.
We will refund you on the credit card or debit card that you used to pay for your order.